Availability, Delivery, Returns & Refunds
This website is operated by Treadmilldoctor Please read these Terms and Conditions carefully before using this website. By accessing or using our website you agree to be legally bound by these Terms and Conditions. Treadmill doctor reserves the right to change the Terms and Conditions at any time.
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, treadmilldoctor cannot be held liable for any omissions, errors or price changes. All products are subject to availability.
We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of out acceptance of your order. We try to ensure prices displayed on our website are correct at all times. However, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order.
The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders.
Payment is taken when the order is placed. Please note that orders must be paid for in full before they are dispatched, and that means waiting for cheques to clear which could take up to working 10 days.
Country of Merchant Domicile
The country of merchant Domicile is the United kingdom
All products may require a signature. If nobody is in to sign for the goods they will be left at your local depot for you to pick up. Large products will be delivered to the ground floor room of your choice; this is subject to good and safe access. If you live in a block of flats carriers will only deliver to the ground floor entrance to the block. Please note: Upstairs deliveries are at the Carriers discretion and are not guaranteed. If you have alternative / special delivery requirements, please contact us before your goods are delivered.
All delivery charges are automatically calculated in line with the dimensions and weight(s) of your purchase(s), these will all be clearly shown during the checkout process, prior to any payment being requested.
For deliveries to the Channel Islands, IOM, IOW and Scottish Islands , we may need to contact you after you have placed the order to discuss an amended delivery charge. If at any time we have to amend a delivery charge, you will be free to cancel the order at no cost.
Estimated delivery time is between 7 to 10 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, IOM and IOW . However, this is not a guarantee and as deliveries are carried out by third parties Treadmilldoctor will not be held liable for any deliveries that fall outside this timescale.
Receiving the goods
When your order is delivered, you must count the items and check for any damage and then sign and print your name to confirm you have received the whole order in good condition.
It will state on your delivery note how many boxes you should receive. If the boxes you receive don’t match the delivery note you must write down the number of boxes received on the delivery note next to your signature.
Any damage to the equipment or packaging must be noted on the delivery note next to your signature. THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED. Any shortages or damages must be reported to Treadmilldoctor within 48 hours of signing. Treadmilldoctor cannot be held responsible for shortages or damages if not stated on delivery note. This does not affect your statutory rights in the event of the goods being faulty.
If you refuse the delivery for any other reason that the goods being damaged in transit, you are liable for all outward and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outward and return freight costs.
Cancellations and Returns
If you wish to cancel an order you must let us know in writing. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Treadmilldoctor. Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel.
Under Distance Selling Regulations you have the right to cancel your order for a full refund up to 7 days after receiving the goods. However, the goods must be in an unused condition and all packaging must be intact. In this instance you will be liable for all delivery charges incurred by the Treadmilldoctor.
If a product is either received faulty or it develops a fault, please in the first instance contact Tim 07900 467675 . If products arrive in a damaged condition you must make a note on the carrier’s delivery note where possible and inform us within 7 working days of the delivery. Treadmilldoctor will, at its option, repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.
All products come with a minimum 6 months parts and labour warranty. The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the product. This warranty does not extend to any product that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by Treadmilldoctor.
As information on our website is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the website or information on the website.
The Information you provide to us
All personal information will be treated under the terms of the Data Protection Act. We will not pass on your details to any other companies (with exception of the delivery companies).
You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must Treadmilldoctor immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.